Shipping Policy
At Bionic Finger Massager, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed after payment confirmation.
Orders are usually processed within 0 to 2 business days before dispatch. Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, promotional periods, or holiday seasons, processing may take slightly longer than usual.
Estimated Shipping Time
We ship to most major locations, including the United States, Australia, European Union, New Zealand, and Canada.
Estimated delivery time is approximately:
3 to 10 working days after dispatch
This delivery timeframe applies to most locations. However, shipping times may vary depending on your country, local courier network, customs processing, public holidays, and any unexpected courier delays.
Shipping Locations
We currently ship to most major countries and regions, including:
United States
Australia
European Union countries
New Zealand
Canada
Selected international locations
If your location is unavailable at checkout, it may mean we are currently unable to ship to your country or region.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
From time to time, we may offer free shipping promotions. Any available shipping offer will be shown on the website or at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available.
Please allow some time for the tracking information to update after dispatch, as courier systems may take 24 to 48 hours to show the latest movement.
Incorrect Shipping Address
Please ensure your shipping address is complete and correct before placing your order.
Bionic Finger Massager is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Delivery Delays
Although most orders are delivered within the estimated timeframe, delays can occasionally occur due to:
Customs clearance
Courier delays
Public holidays
Weather conditions
High shipping demand
Incorrect or incomplete address details
Remote delivery locations
If your order is delayed, please check your tracking information first. If you need further help, you can contact our customer support team.
Customs, Duties, and Taxes
For most locations, Bionic Finger Massager covers import taxes and duties, so customers usually do not need to worry about unexpected customs charges when receiving their order.
In rare cases, local customs authorities may apply additional fees depending on the destination country, local import rules, or special circumstances outside our control. If this happens, please contact our support team and we will do our best to assist you.
Lost or Missing Packages
If your tracking shows that your package has been delivered but you have not received it, please first check around your delivery location, mailbox, parcel locker, reception area, or with neighbours.
If you still cannot locate your package, please contact our support team with your order number and tracking details so we can help investigate with the courier.
Contact Us
If you have any questions about your order, delivery timeframe, or tracking information, please contact us through our Contact Us page or email Sales@bionicfingermassger.com