Warranty
At Bionic Finger Massager, we want every customer to feel confident when ordering from our official store. That is why every Bionic Finger Massager comes with a 1 Year Warranty covering eligible product faults and manufacturing defects.
Our warranty is designed to give you peace of mind and ensure that you receive a product that works as expected.
1-Year Warranty Coverage
Your Bionic Finger Massager is covered by a 1-year warranty from the date of delivery.
This warranty applies to faults caused by manufacturing defects or product quality issues under normal use. If your product develops an eligible fault within the warranty period, we will help arrange a suitable solution, which may include troubleshooting support, replacement parts, or a replacement unit depending on the issue.
What Is Covered
Our warranty covers product faults that occur under normal use, including:
Product not turning on after being properly charged
Charging issues caused by an internal product fault
Massage function not working correctly
Heating function not working correctly
Button or control issues caused by a product defect
Battery or power faults caused by manufacturing issues
Other confirmed manufacturing defects
What Is Not Covered
The warranty does not cover damage caused by misuse, accidental damage, or improper handling.
This includes:
Damage caused by dropping the product
Water damage or liquid exposure
Damage caused by using the wrong charger or power adapter
Damage caused by using the product while charging
Normal wear and tear
Scratches, marks, or cosmetic damage after use
Damage caused by unauthorised repair or modification
Damage caused by improper cleaning or storage
Lost accessories, packaging, or charging cables after delivery
Faults caused by use outside the instructions provided
Charging and Usage Reminder
Please fully charge your Bionic Finger Massager before first use. Due to aviation transportation regulations, the product may arrive with little or no battery power.
For safety, the massager cannot be used while charging. Please disconnect it from the charging cable before turning it on.
We recommend using a standard 5V adapter, such as 5V 1A or 5V 2A. Using an unsuitable charger may damage the product and may affect warranty coverage.
How to Make a Warranty Claim
If you believe your Bionic Finger Massager has a fault, please contact our customer support team with the following information:
Your order number
Your full name
A clear description of the issue
Photos or a short video showing the fault
Proof of purchase from the official Bionic Finger Massager store
Once we receive your warranty request, our support team will review the issue and provide the next steps.
Warranty Claim Assessment
Before approving a warranty claim, we may ask for photos, videos, or troubleshooting steps to confirm the issue. This helps us determine whether the problem is covered under the warranty.
If the issue is confirmed as a product fault covered by warranty, we will offer a suitable solution based on the situation.
Replacement Policy
If a replacement is approved, we may replace the faulty product with the same model or an equivalent model depending on stock availability.
Replacement products do not restart the warranty period. The original warranty period will continue from the original delivery date.
Official Store Warranty
This 1-year warranty only applies to products purchased directly from the Official Bionic Finger Massager Store.
Products purchased from unauthorised sellers, marketplaces, duplicate websites, or third-party suppliers may not be covered by our official warranty.
To make sure you receive genuine product support, always order from the official Bionic Finger Massager store.
Important Note
This warranty applies to product quality and manufacturing faults only. It does not cover personal preference, change of mind, or damage caused by misuse.
Bionic Finger Massager is designed for general relaxation and comfort. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition.
Our Promise
At Bionic Finger Massager, we are committed to providing a reliable product, clear support, and a smooth shopping experience. Our 1-year warranty is part of our promise to stand behind the quality of our neck and shoulder massager.